Refund Policy - lozand

General Policy

All fees charged on lozand are clearly disclosed before you confirm any transaction. By proceeding with a payment, you acknowledge and accept the applicable fees as described at the time of the transaction.

Non-Refundable Fees

The following fees are non-refundable once processed: (1) Application fees for Banking & Cards accounts after your account has been activated; (2) Card issuance fees once a card has been created and linked to your account; (3) Transaction fees for completed transfers, deposits, or withdrawals; (4) Monthly maintenance fees already billed.

Eligible Refund Situations

You may be eligible for a full refund if: (1) Your Banking & Cards application is rejected after payment and before activation; (2) A technical error on our platform caused a duplicate charge; (3) A service you paid for was never activated due to a platform fault. Refund requests must be submitted within 14 days of the original transaction.

How to Request a Refund

To request a refund, contact our support team via the Contact page or your account's live chat with: your account email, the transaction ID, the reason for the refund request. We will review your request within 5 business days and respond via email.

Processing Time

Approved refunds are processed within 7–14 business days. The refund will be returned to the original payment method or credited to your platform wallet, at our discretion.

Chargebacks

We strongly discourage initiating chargebacks without first contacting our support. Unauthorized chargebacks may result in account suspension. If you believe a charge was unauthorized, please contact us immediately.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised date. Continued use of our platform after changes constitutes acceptance of the new policy.

lozand

Refund Policy.