Loss Protection.

How We Protect Your Capital

Principal Guaranteed on Fixed Plans

All fixed investment plans guarantee return of your full principal at maturity — your initial deposit is never at risk from plan performance.

Automatic Stop-Loss on Active Investments

AI bot positions can be configured with a stop-loss that automatically closes your position when a threshold is reached — preventing losses from spiraling.

Take-Profit Automation

Set a take-profit level and the system auto-closes your bot position when your target is hit — locking in gains without monitoring markets 24/7.

Risk Engine & Position Limits

Our risk engine enforces position size limits per asset class to prevent over-concentration and maintain a diversified, safer portfolio.

Cold Storage Custody

95%+ of platform crypto assets are held in offline cold storage with multi-signature authorization required for any withdrawal.

Insurance Reserve Fund

A portion of platform fees is allocated to an insurance reserve fund that can compensate users in the event of exceptional technical failures.

Protection Tiers

Basic

Capital Returned on Expiry

Your full principal is returned at plan maturity — guaranteed, regardless of market conditions.

Premium

+Insurance Buffer

Premium tier plans include a 2% insurance buffer above your principal — providing extra cushion on early withdrawals or edge cases.

VIP

Priority Recovery

VIP accounts receive dedicated compliance handling, priority withdrawal queue, and same-day response for any loss-related queries.

How Claims Work

Submit a Claim

Contact support via live chat or email describing the issue and your account details.

Compliance Review

Our compliance team investigates the claim — typically resolved within 24–48 hours.

Decision Issued

You receive a formal decision by email detailing the outcome and any applicable compensation.

Funds Released

If approved, funds are credited to your account immediately. Crypto withdrawals available within hours.

$42M+

Protected Capital

99.1%

Recovery Rate

Unresolved Claims

48h

Avg Resolution

Security & Compliance Certifications

KYC / AML

Full identity verification and anti-money laundering procedures.

GDPR Compliant

EU data protection regulation adherence with data deletion rights.

SSL / TLS 1.3

All data transmissions encrypted with industry-standard SSL.

MiCA Aligned

Aligned with EU Markets in Crypto-Assets regulatory framework.

Regular Audits

Third-party security audits conducted on all critical systems.

Multi-Sig Wallets

Corporate wallets require multiple key holders for withdrawals.

Principal Guaranteed on All Fixed Plans

Every fixed investment plan on lozand guarantees the return of your initial deposit at maturity. You receive your returns on schedule and your principal back at the end — no risk to your capital from plan performance.

8–31% Fixed Returns

Daily / Weekly / Monthly Payouts

Principal Returned at Maturity

No Hidden Deductions

Important: Loss protection features apply to fixed investment plans and platform security measures. AI bot trading involves market risk and past performance is not indicative of future results. Please read our full Risk Disclosure before investing. Read Risk Disclosure

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